Frequently Asked Questions

Placing an order is simple:

• Browse our products and select items you like
• Choose your size and color preferences
• Click "Add to Cart" for each item
• Review your cart and proceed to checkout
• Enter your shipping information and payment details
• Confirm your order and wait for order confirmation

Order modifications or cancellations are possible only if your order hasn't been processed for shipping yet. Please contact us immediately at 01622648155 or email support@ansafashiobd.com if you need to change or cancel your order.

No, you can shop as a guest without creating an account. However, creating an account allows you to:

• Track your orders easily
• Save your shipping information for faster checkout
• View your order history
• Save items to your wishlist

Our shipping charges are:

• Inside Dhaka: 60 BDT (FREE for orders above 2000 BDT)
• Outside Dhaka: 120 BDT (FREE for orders above 5000 BDT)
• Cash on Delivery (COD) available with additional 30 BDT charge

Delivery times vary by location:

• Inside Dhaka: 2-4 business days
• Outside Dhaka: 4-7 business days
• Remote Areas: 6-9 business days

Orders are processed within 24 hours of payment confirmation.

Currently, we only ship within Bangladesh. We're working on expanding our international shipping services in the future.

Yes! Once your order ships, you'll receive a tracking number via SMS and email. You can track your order in real-time using the provided tracking link.

We offer a 7-day return policy from the delivery date. Items must be:

• Unworn and unused
• In original packaging with tags attached
• Accompanied by original receipt
• Not included in non-returnable categories

To return an item:

• Contact us within 7 days of delivery
• Pack the item securely with original tags
• We'll arrange pickup or provide return address
• Once received, we'll process your refund within 5-7 business days

Yes! We offer free size exchanges within 7 days of delivery, subject to stock availability. Contact us to initiate a size exchange.

We accept multiple payment methods:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, MasterCard)
• Mobile Banking (bKash, Nagad, Rocket)
• Bank Transfer

Yes, Cash on Delivery is available nationwide with an additional 30 BDT service charge. You can pay cash when your order is delivered.

Yes, all prices displayed on our website are inclusive of VAT and other applicable taxes. The price you see is the price you pay.

Yes! We regularly run promotions and offer discounts. To stay updated:

• Subscribe to our newsletter
• Follow us on social media
• Check our website regularly
• Look for seasonal sales and special offers